About the Course

This course is designed to equip project managers with the tools necessary to perform effective root cause analysis.


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  • The importance of root cause analysis before trying to solve project and/or organizational problems
  • A 3-pronged, five-step approach for performing root cause analysis
  • Using lessons learned as a data collection technique
  • Seeing and managing root cause analysis as organizational learning and change
  • Creating plans for change based on findings of the root cause analysis